Return Policy
Refund Policy
We accept return or refund of your purchased item(s) for any reason within 14 days from the day of confirmed delivery. Not applicable to gift packages or gift cards, any special promotions governed by their own special T&Cs, badges, socks, and personal care products (including masks and mask filters).
If you wish to make a return, please contact info@the-commonground.com. You may return the package to the store in person, or send it by courier to the following address. Please print the confirmation email and check the item(s) you wish to return on the Return Item Checklist and attach to the package.
Shop G05-G07, G/F, The Mills, 45 Pak Tin Par Street, Tsuen Wan, New Territories Hong Kong SAR
All goods are to be returned unused, in their original packaging with all labels and tags still attached. Any item(s) returned in an unsellable state will be returned to the customer and the refund will not be processed. This does not affect your right to return faulty goods.
It is the responsibility of the customer to pay for all carriage and costs incurred when returning goods. We would recommend that you return the goods with a delivery service that insures you for the full value of the goods as we cannot take responsibility for any items lost without proof of delivery.
We will only refund the value of the goods returned, no carriage will be refunded unless previously agreed by a member of our Customer Services team via email. Refunds can only be issued to the original payment method used to purchase the goods.
If there is any dispute, The Common Ground reserves the right of final decision.
We want to reduce unnecessary waste and achieve zero inventory, and more importantly, we want to make clothes that would fit you like a glove - so we thought, what’s better than having you design your shirt?
This is how “Scan-to-Make” works – the 3D scanner at our store take your measurements on the spot, then you can choose what kind of fabric and design you like, our system will then take over and do the heavy work. And voila! Your very own shirt created by you and for you. You can even have your initials, or any words embroidered with our monogram service!
